Orders + Shipping

PLACING AN ORDER + PAYMENT

Simply add the jewelry you'd like to order to your cart. You can proceed to checkout once your order reaches the $300 minimum. All orders must be paid in full at checkout. We accept all major credit cards, PayPal, Google Pay, and more. Please note, as a small business, we do not offer deferred payment terms.

PROCESSING

Since many of our products are made-to-order, please allow 2-5 business days for production from when your order is placed. 

SHIPPING

We offer a flat shipping rate of $18.99 within Canada. We work with a variety of trusted shipping carriers, choosing the best option based on your location. Our shipping operations run Monday through Friday, excluding federal and provincial holidays. Once your order has been shipped, you will receive a notification with tracking information to keep you updated.

TRACKING + DELIVERY CONFIRMATION

A tracking number will be emailed to you when your order has been shipped. You will also receive a shipping confirmation when your order has been delivered. 

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that they enter the shipping address and email correctly. We are unable to make changes after the package has been shipped. If the package is returned to us due to an incorrect address it is your responsibility to cover the costs of re-shipping. We only offer free shipping once on the original purchase.

DAMAGES

Once an order leaves our studio, we are unable to control how it is handled by the carrier. We take pride in the way we package your order so if something arrives damaged please let us know immediately so we can help fix the situation. 

MISSING OR STOLEN PACKAGES

For missing packages please contact your local post office with your tracking number. Tumbled Earth is not responsible for any lost merchandise. However, we advise you to email us and we will do everything possible to assist with the recovery of your package. If your package was stolen, we recommend contacting your local authorities immediately. Tumbled Earth is not responsible for stolen packages.